If your phone is still not getting decent signal after booting up in safe mode, then it’s time you did the master reset. Step 3: Perform Master Reset on your Galaxy J3 Upon restart, Safe mode appears in the lower left of the unlock/home screen.Note: This restart process may take up to one minute to complete. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.Press and hold the Power button (located on the right) until Phone options is displayed then release.So, try to boot your device in safe mode: I encountered some issues wherein some third-party apps can cause loss of signal. After verify thing and the phone is still not getting any signal, try to boot your device into safe mode. If the phone isn’t receiving signal, reboot it and then try to see if the Flight Mode is enabled. You can immediately tell if you’re in an area where there is poor reception or if there’s a problem with your phone. The best way to tell if the problem is caused by the absence of signal is by looking at the reception indicator at the top-right corner of the screen. Without a decent signal reception, it is almost impossible to send and/or receive text messages. Signal reception is everything as far as text messaging is concerned. Step 2: Check the signal indicator to see if the phone is getting a decent reception That should force reboot the phone and may fix the problem. When the phone becomes unresponsive due to this problem, then you need to take the battery out and then press and hold the Power key for 1 minute before turning it back on. There are also times when this problem is accompanied by freezing, lagging or hanging. That’s why, it’s imperative you try to fix the problem by rebooting your phone. There is actually a chance that this problem is temporary and was caused by either a firmware or hardware glitch. This will refresh the phone’s memory and may load all the necessary services during boot up. Step 1: Try to reboot your phone especially if it’s the first time the problem happenedįor first time occurrence, you have to do the most basic troubleshooting procedure–system reboot. With that being said, here are the things you can do to troubleshoot your device. This feature works like a charm on basic phones “dumb phones” so it’s a bit alarming or embarrassing that a “smartphone” has issues sending simple texts. Your phone must be connected to your service provider’s cellular network to be able to send and receive SMS or text messages. Troubleshooting Galaxy J3 that can’t send / receive SMS Read on to understand more about these problems and learn how to troubleshoot your phone that’s suffering from them. I will walk you through in troubleshooting your phone especially if the problem occurred without apparent reason or cause. In this post, I will tackle issues reported by some Galaxy J3 owners wherein their units cannot send text messages, picture messages or anything similar. It requires the phone to be connected to your provider’s mobile data network. The former is easier to send as it’s smaller in size and only text data while the latter may be a combination of texts and pictures or any other special characters that are already considered as pictures. When the phone is properly provisioned, it can connect to your provider’s network and gets both SMS and MMS services. A smartphone as good as the #Samsung Galaxy J3 (#GalaxyJ3) should be able to transmit or receive text messages without a hitch but it seems like many owners encountered issues while sending SMS and MMS. Text messaging is among the basic services any mobile phone can do.
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